Refund Policy

Summary of Policy (when you book a class, you are ticking to say that you have read this first section):

  1. All classes are listed at the full price before any discount. 
  2. Normally, refunds will not be given but a request to move your booking to another class or to cancel can be addressed by a credit note to the discounted value of the class less a £1 admin fee. The credit note will be valid for 1 year from the date of issue.
  3. Cancellations or changes made within 48 hours of the start of the class are not eligible for a refund or credit note.
  4. If we decide to cancel a class, anyone who has booked will be given a credit note for the full amount that they paid, or a refund (your choice). Those who have paid by voucher will have their credit re-instated. Please note that if you pay by PayPal and you choose a refund, we will not refund the extra fee which you paid when booking. This is because PayPal do not refund this to us.
  5. If you cancel with at least 2 weeks notice, we will refund your payment (less £1 admin fee) or give a credit note to the full amount (your choice). If you paid by credit note we will reinstate your credit note. 
  6. If you cancel less than 2 weeks before the class we will not give a cash refund. This is because we will have prepared the class for the numbers booked and will have incurred costs providing various items for your personal enjoyment of the class (eg refreshments, food, materials, gifts etc). We may at our discretion offer a credit note for 75% of the cost of class. 

 

Further details and explanations follow (optional):

Occasionally we find that insufficient numbers have booked (or several people have cancelled resulting in insufficient numbers) to make the class viable and rarely, we make the difficult decision to cancel a class. This is a last resort as we really don't want to do this. If we cancel with less than 2 weeks notice, we still have to pay for the venue higher as well as costs involved in setting up the class. 

By encouraging everyone to book at least 48 hrs in advance, we can base our decision on whether to run the class or cancel on the number of dancers booked at that point. We feel it is reasonable to ask you to book at least 48 hours in advance to give us time to cancel if necessary and avoid unnecessary venue costs.

Cancellations made at least 48 hours in advance are fine, and will incur a £1 admin fee. If you let us know at least 48 hours in advance, you will receive a credit code for £8 which you can spend anytime within a year on any class. If you cancel within the 48 hours, unfortunately we will not be able to refund your booking nor issue a credit note.

We try to encourage everyone to book online for all the above reasons. However, if you still want to turn up at the class without booking, this is ok providing you accept that if the class is full you will be turned away as we will not exceed our capacity for safety reasons, and if the class is cancelled you will have had a wasted journey.

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